Shipping policy
Shipping Policy
At Runamuse, we're proud to serve customers across Canada with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favourite fashion finds.
1. General Shipping Information
We currently ship throughout Canada, including all provinces and territories.
Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.
2. Processing Time
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and statutory holidays.
During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.
3. Shipping Rates
Free Shipping – We offer free shipping on all orders, with no minimum purchase required.
4. Estimated Delivery Times
Here's what to expect once your order has been processed:
- Processing Time: 2–3 business days (Monday to Friday)
- Transit Time: 5–9 business days (Monday to Friday)
- Total Delivery Time: 7–12 business days
- Order Cutoff Time: 6 PM
- Time Zone: Eastern Time (ET)
Please note: Delivery times are estimates and may be affected by carrier delays, extreme weather conditions, or Canada Post service disruptions.
5. Shipping Restrictions
We do not ship to P.O. Box addresses or restricted areas. Certain items may be subject to shipping restrictions depending on Canadian regulations or carrier policies, including any provincial restrictions that may apply.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately by email: info@runamuse.com. We will work with the carrier to investigate the issue and find a resolution as quickly as possible.
Please note that under Canadian consumer protection guidelines, we are committed to resolving shipping issues in a timely and fair manner.
8. Canadian Consumer Rights
As a Canadian customer, you are protected under applicable provincial and federal consumer protection legislation. If you have concerns about your order, you may also contact your provincial consumer protection office for guidance.
All prices displayed are in Canadian dollars (CAD) unless otherwise stated. Applicable taxes (GST/HST/PST/QST) will be applied at checkout based on your province or territory.
9. Shipping Policy Updates
We may update our shipping policy from time to time to reflect changes in our service or to comply with applicable regulations. The latest version will always be available on this page. (Last updated: 17/04/2026)
10. Contact Information
Store Name: Runamuse
Company Name: Digital Commerce BE
Company Address: Middenakkers 15, 2470 Retie, Belgium (NO RETURN ADDRESS)
Warehouse Address: 18 Birch Avenue Kingston, ON K7K 5G1 Canada (NO RETURN ADDRESS)
Company nr.: 1032.684.566
Phone: +18733000313
Email: info@runamuse.com
Customer Support: Monday to Friday | 8:30 AM – 4:30 PM (ET)
We aim to respond to your inquiries within 24 hours.